Coco and Eve Help Center (AU) logo
Coco and Eve Help Center (AU) logo

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Payment Enquiries

I didn't get my confirmation email. Did I place my order successfully?

We know you're excited about your order, so are we!. Do not worry if your order confirmation hasn't reached you instantly – it may take 2-4 hours. When you are checking the correct email address you've used to purchase our products, it's helpful to g

What form of payment methods do you accept?

Depending on which country you are from, we offer different payment methods!. For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal, AmazonPay, Afterpay and ApplePay!. To avoid the possibilit

Which currency should I use?

We currently accept only the following currencies:. The United States and the Rest of the World: USD. If you do not see your local currency above, please select USD to proceed with your purchase. Once your bank pulls the funds, they will account for

Can I change my billing information?

Sorry, we are unable to edit the billing address once you have successfully placed an order. Don't worry! As long as your shipping address is correct, you will be able to receive your order!

What is AfterPay and how does it work?

Afterpay is a digital service that makes it possible to buy something now and pay it off in fortnightly instalments. To pay using AfterPay, select the option below. You will be redirected toAfterPay to complete your purchase. Which cards does Afterpa

What is Amazon Pay and how does it work?

Just like PayPal and credit cards, Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts. To pay using Amazon Pay, select the o

What is PayPal and how does it work?

PayPal provides an easy and quick way to send and request money online. You can transfer money (abroad) to family, friends, online shops, and auction sites. To pay using PayPal, select the option as below. You will be redirected to PayPal to complete

I'm charged twice. What should I do?

We are sorry to hear that! In many cases, you will see this as "Pending" transaction. Don’t fret!. A declined transaction could also appear as "Pending". When this happens, the transaction will not be cleared by the bank, and the amount will be rever

I'm getting an error upon checking out. What should I do?

A processor decline indicates that the customer’s bank has refused the transaction request. Sometimes you can tell why it was declined by the following response code, but only your bank could confirm the specific reason. Here are some common reasons

Someone stole my credit card and purchased on your site. What should I do?

If you think your credit card was used to purchase something on our website without your authorization, please contact your bank immediately. Let them know that your credit card was stolen and they will assist you accordingly.

What is a Sales Tax?

A sales tax is a consumption tax imposed by the government on the sale of goods and services. A conventional sales tax is levied at the point of sale, collected by the retailer, and passed on to the government. The tax amount to be collected will var

Will I be charged International Bank Fees?

At this moment, we accept the following currencies only. For the other countries, when placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may

How do you ensure my personal data is protected?

We take our customer data protection very seriously and ensure you that your personally identifiable information is kept secure during your online transactions. For payments, we are using a certified payment gateway provider. All credit card details